Risk Control

Claims & After-sales

A claims process is strongest when evidence expectations and notification steps are agreed before shipment.

Claims begin with records

Keep contract specifications, inspection results, packaging references, loading information and arrival evidence so both parties can review a discrepancy on the same facts.

What must be confirmed for a real order

Written requirementUse measurable product, quality, packaging and shipment terms.

Current evidenceRequest information that belongs to the relevant lot or agreed process.

ResponsibilitiesRecord who checks, approves and acts at each decision point.

Evidence boundary

Preview visuals and general process descriptions are not certificates, inspection reports, stock records or shipment proof.

Continue the buying process

Use the next page to answer the following procurement question or move directly to the RFQ.